Frequently Asked Questions...

What are your rates?

$185 for individual 60 minute session

$185 for couples/relationship 60 minute session

I accept cash and checks for in person sessions (Dr. Cheyenne Carter PLLC), and credit/HSA/FSA cards. Clients are required to keep a card on file in our online, secure system. Telehealth sessions must be paid via a card on file.

Do you accept insurance?

I am an out out-of-network provider. Full rate for sessions is due when services are rendered. Some insurances may reimburse a portion of the fee paid. I provide itemized receipts for clients to submit to their insurance companies. If you are interested in exploring your out-of-network benefits, please call your insurance company directly and ask them the following:

Do I have out-of-network mental health insurance benefits? Some companies call these behavioral health benefits.
What is my deductible and has it been met?
How many sessions per year does my health insurance cover?
What is the coverage amount per therapy session?
Is approval required from my primary care physician?

What is your cancellation policy?

Your time is reserved solely for you, and I often operate on a waitlist. 24 hours notice is required to cancel or reschedule your appointment or the full fee will be charged. Exceptions to this policy exist (i.e. emergencies, illness) and are at the practice's discretion.

What forms do I need for my initial session?

Intake packets will be completed via an online Client Portal that will be emailed to you following the scheduling of your initial session.. If you are engaging in couples or family counseling, each person attending therapy must complete an intake packet. Initial paperwork will include a demographic form, informed consent document, credit card information form, and privacy practices disclosure form.

Good Faith Estimate/ No Surprises Act

Federal law now requires healthcare providers to give patients more clarity about billing, insurance reimbursement expectations, and a “good faith estimate” for the cost of care for those who will not be utilizing insurance. As transparency about my business practices is already something I value, my fees are displayed above with my intention that there be no surprises as to the cost of therapy. You will also receive this information in my intake paperwork to review before we commence therapy. All clients have varying needs in relation to frequency of sessions, so it is difficult to estimate your overall healthcare costs. Some of my clients find they have met their goals in 8-10 sessions, and I have others opt to continue their work for longer periods of time. You have the right to receive a Good Faith Estimate (which is only an estimate) before our work together begins, and if your actual charges exceed $400 above that estimate, you have the right to appeal.